BUSY TO BRILLIANT - PRIVACY POLICY

Privacy Policy

Busy to Brilliant – Business Management
ABN: 87 204 771 574
Location: Seaford, Victoria, Australia
Contact: hello@busytobrilliant.com.au
Effective Date: 10/10/2025

1. Overview

Busy to Brilliant – Business Management (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This policy explains how we collect, use, store, and protect your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We collect only the information we need to provide our services effectively. This may include:

  • Your name

  • Email address

  • Phone number

  • Business name and details

We do not collect or store any payment information directly. All payment transactions are handled securely by third-party providers such as WooCommerce and Stripe.

3. How We Collect Information

We collect personal information when you:

  • Fill out a form on our website

  • Book a discovery or strategy session

  • Contact us via email or phone

  • Interact with us through Zoho CRM or other connected tools

All information is stored securely within our Zoho CRM system.

4. Why We Collect Your Information

We collect your information to:

  • Communicate with you about our services

  • Deliver and improve our business management services

  • Manage your client account or enquiry

  • Send updates, resources, or newsletters (if you’ve opted in)

  • Comply with legal or regulatory obligations

We only use your personal information for the purpose for which it was collected unless you give consent to use it for another reason.

5. How We Store and Protect Your Information

Your information is stored securely in Zoho CRM, which uses encryption and secure access controls.
We take reasonable steps to:

  • Prevent unauthorised access, misuse, or loss of your data

  • Ensure your information remains accurate and up to date

If we no longer need your information, it will be securely deleted or de-identified.

6. Sharing Your Information

We only share information when necessary to provide our services, such as with:

  • Zoho CRM (for client and contact management)

  • WooCommerce and Stripe (for payments, if applicable)

These third parties handle data in accordance with their own privacy policies and Australian data protection standards.
We do not sell, rent, or trade your personal information to any third party.

7. Access and Correction

You have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct any inaccurate or outdated information

To make a request, please contact us at hello@busytobrilliant.com.au.
We will respond within a reasonable time frame (usually within 30 days).

8. Cookies and Website Analytics

Our website may use cookies or analytics tools to understand how visitors use our site and to improve your experience.
Cookies do not identify you personally but may collect general usage data such as browser type, device, and time spent on pages.

You can choose to disable cookies through your browser settings.

9. Direct Marketing

If you’ve subscribed to updates or downloads, we may send occasional business tips, resources, or service updates.
You can unsubscribe at any time using the link in our emails or by contacting us directly.

10. Questions or Concerns

If you have any questions about this Privacy Policy or how your information is handled, please contact:
📧 Email: hello@busytobrilliant.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Updates to This Policy

This policy may be updated from time to time to reflect business or legal changes. The latest version will always be available on our website.